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Frequently Asked Questions
Find answers to common questions about our products and services
Are your hair care products professional grade?
Yes, all products sold on our site are the same professional-grade formulas used by our stylists and estheticians in our salons.
Can I return a beauty product if I've opened it?
We accept returns on lightly used products within 30 days of purchase if they do not meet your expectations.
Do you offer international shipping?
Currently, we only ship beauty products within the United States and Canada.
How can I check the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery.
Are your products cruelty-free?
We curate a selection of brands that prioritize ethical sourcing and many of our featured lines are certified cruelty-free.
Can I use a Gene Juarez gift card for online product purchases?
Yes, Gene Juarez gift cards can be redeemed for both in-salon services and online product orders.